A good disaster recovery plan will always include scanning and document
imaging. If there were ever a reason to scan and image your paper
based documents its disaster recovery.
Why Include Document Imaging in a Disaster Recovery plan?
Events that can destroy your critical paper files:
- Fire
- Flood
- Vandalism
- Terrorist attack
- Natural disasters
Paper is often as critical to your business’ day to day operations as any
other digital information system.
It’s not feasible to make duplicate copies of your paper and store it in
two separate locations.
It is cost effective and practical to scan those documents and make
multiple digital copies of those files.
How can document imaging improve my customer service?
If your files are imaged, your Customer Service
Representative (CSR) can recall images seconds and handle situations
immediately.
Without imaging your CSR would have to go the filing cabinet
or worse, the basement. It may even be possible the application is in long
term storage and must be retrieved.
Paper applications are often miss-filed. Once paper is
miss-filed it is unlikely that paper will ever be found again.
If a call has to be placed to warehouse to retrieve paper,
how long will it take to retrieve the application?
Basically, it comes down to time. The faster you can service
your clients the better.
Scanning your files will help your business decrease
customer waiting time while making your CSR’s more efficient.
Processing paper claims is a tedious process. By
processing paper claims electronically you will be able to make payments to
your service providers more quickly.
Give your employees the option of working from home.
When your paper files are digital you will be able to allow staff to work
from home. A happy staff is a productive staff.
"Hey bill have you seen the Penski file?" When files
are digital two or more people can view them at the same time.
Are you feeling claustrophobic today? Is your paper closing in on you?
Reclaim your expensive office today by imaging your paper. Office
space is an ongoing expense. Scan the paper once and forget about it.